Terms and Conditions

PAW (Prevention And Wellness) and VIP PLANS – Terms and Conditions

This document sets out the terms and conditions of membership of the PAW and VIP Plans. By completing and submitting this registration you confirm that you are the legal owner of the pet(s) listed on your registration form and that you wish to enter into a contract for membership of the PAW or VIP Plan with Hilltop Veterinary Centre Limited subject to these terms and conditions.

Please read the terms and conditions carefully. If you have questions concerning them please raise these with Hilltop before submitting your completed Registration Form. Please note the Plans are not an insurance policy.

1 The Annual Services

On submission of your completed registration and payment of the first 2 months’ fees you will be entitled to receive the following benefits for the pet(s) named on your registration form:

Cat/Dog PAW Plan entitlements (not to be used in conjunction with any other offer):

  • Primary vaccination course if not already vaccinated

  • Annual booster vaccination

  • Annual flea and worm cover as deemed necessary by your vet

  • Health check conducted by a vet or qualified veterinary nurse 6 months after vaccination

  • 10% discount on all services/products provided/sold by Hilltop*

  • Microchipping

  • Access to 6 months interest free credit**

Rabbit PAW Plan entitlements (not to be used in conjunction with any other offer):

  • Primary vaccination (Myxomatosis and VHD combined) if not already vaccinated

  • Annual booster vaccination

  • Annual worm cover and summer flystrike preventative as deemed necessary by your vet

  • Health check conducted by a vet or qualified veterinary nurse 6 months after vaccination

  • 10% discount on all services/products provided/sold by Hilltop*

  • Microchipping

  • Access to 6 months interest free credit**

Small furry PAW Plan entitlements (not to be used in conjunction with any other offer):

  • Health check conducted by a vet or qualified veterinary nurse every 6 months

  • External parasite control as deemed necessary by your vet

  • 10% discount on all services/products provided/sold by Hilltop*

  • Bag of food or hay appropriate to species at each 6 month health check

Cat/Dog VIP Plan entitlements (not to be used in conjunction with any other offer):

  • Primary vaccination course if not already vaccinated

  • Annual booster vaccination

  • Annual flea and worm cover as deemed necessary by your vet

  • Unlimited vet and nurse consultations

  • 15% discount on all services/products provided/sold by Hilltop*

  • Microchipping

  • Nail clipping, anal gland emptying and other minor procedures***

  • Access to 12 months interest free credit**

  • Insurance ‘waiver’****

Rabbit VIP Plan entitlements (not to be used in conjunction with any other offer):

  • Primary vaccination (Myxomatosis and VHD combined) if not already vaccinated

  • Annual booster vaccination

  • Annual worm cover and summer flystrike preventative as deemed necessary by your vet

  • Unlimited vet and nurse consultations

  • 15% discount on all services/products provided/sold by Hilltop*

  • Microchipping

  • Nail clipping and other minor procedures***

  • Access to 12 months interest free credit**

  • Insurance ‘waiver’****

Small furry VIP Plan entitlements (not to be used in conjunction with any other offer):

  • Unlimited vet and nurse consultations

  • External parasite control as deemed necessary by your vet

  • 15% discount on all services/products provided/sold by Hilltop*

  • Nail clipping and other minor procedures***

  • Bag of food or hay appropriate to species at each 6 month health check

Please note that it is your responsibility to utilise the above listed benefits applicable to your HPC membership and that you shall not be entitled to any refund in respect of unutilised benefits.

*Excludes Specialist services

** Credit is provided by external finance companies and is subject to age, status and a full credit search. 0% APR representative. Further details and examples available on request.

***Excludes procedures where admission to hospital required, where medical products or equipment are used or where laboratory fees apply

**** Excess paid by Hilltop up to a maximum of £100 per condition per animal, max 2 conditions per year. Only available for conditions newly diagnosed while already a member of the VIP plan

2 Payment

2.1 You agree that you will make monthly payments to Hilltop of the sum shown on your registration form, payable in advance. The first 2 months’ payment is payable by cash or credit card at the time of your registration being submitted with all subsequent payments payable by Standing Order.

2.2 Hilltop reserves the right to increase the monthly payment shown on your registration form in its absolute discretion provided that it gives you not less than one month’s notice in writing of such increase. If you do not agree with the increase you may terminate your membership with immediate effect by notifying Hilltop in writing and cancelling you Standing Order within 2 weeks of receiving notice of the increase.

2.3 If you fail to make any monthly payment on the due date for payment Hilltop shall be entitled to suspend the provision of goods and services to you until you have paid the overdue sum in full. Should you fail to do so within 30 days Hilltop shall be entitled to terminate your membership in accordance with clause 2.4

2.4 If any monthly payment remains unpaid one month after it has become due, Hilltop may terminate your membership with immediate effect by giving notice to you.

2.5 Hilltop reserves the right to terminate your membership immediately should your account go into arrears.

2.6 All payments made to Hilltop are inclusive of VAT and for the avoidance of doubt no interest is charged on payments made under this agreement.

3 Term

Unless terminated earlier in accordance with clause 4 your membership of the PAW or VIP Plan will continue for an initial term of one year. We will contact you around the 11th month of this Agreement advising you that your agreement is due for renewal. If you do not opt to cancel before the expiry of the initial term of one year, your membership shall renew for a new 12 month period and/or until such time as it is terminated by you or Hilltop in accordance with clause 4.

4 Termination of this agreement

4.1 Hilltop may terminate your membership of the PAW or VIP Plan at any time by giving you notice of termination to take immediate effect if you commit any serious breach of these terms and conditions which shall include failure to meet your payment obligations as set out at clause 2.

4.2 You may terminate your membership of the PAW or VIP Plan by giving Hilltop notice of termination to take immediate effect if:

(a) you notify Hilltop of your desire to cancel within FOURTEEN days from the date you joined the PAW or VIP Plan by giving notice as set out in clause 9 below; or

(b) the Pet(s) named on your registration form die.

4.3 Either you or Hilltop may terminate your membership by giving one month’s notice to the other at any time. You will need to contact your bank to cancel your Standing Order.

4.4 For the avoidance of any doubt, upon termination of your membership in accordance with the terms of this agreement you will no longer be liable to make any further payments to Hilltop and will no longer be eligible receive any of the entitlements listed in clause 1.

4.5 If you cancel at any time other than in accordance with clause 4.2 above, you will be required to pay to Hilltop the outstanding amount for treatment received in the preceding 12 months (or since joining if less than 12 months) at the full list price, examples of which are given below, less the total of all payments made into the scheme over the same period.

Paw Plan

Flea/worm

Vaccine/course

Health check

Microchip

Food

Total

S/M DOG

£127.88

£40/£55

£36

£20

£223.88/£238.88

L DOG

£200.02

£40/£55

£36

£20

£296.02/£311.02

G DOG

£345.13

£40/£55

£36

£20

£441.13/£456.13

CAT

£108.27

£40/£55

£36

£20

£204.27/£219.27

RABBIT

£47.23

£35

£36

£20

£138.23

SMALL F

£7.22

£36

£11.98

£55.20

5 General conditions applicable to this agreement

5.1 Dogs, cat, rabbits, hamsters, gerbils, rats, mice (and other small furry pets at Hilltop’s discretion) of any age are eligible to join the scheme. All other species are excluded from the scheme. If you pet’s weight changes Hilltop reserve the right to move your membership into another category and, within 30 days of us notifying you of the category change, you will need to amend you Standing Order to the new monthly amount payable.

5.2 It is your responsibility to let Hilltop know at the time of treatment/purchasing goods if you don’t think your discounts have been properly applied to your account.

5.3 All notices given to Hilltop under the provisions of this agreement must be in writing and sent to Hilltop Veterinary Centre, The Barn, Hinksey Heights, Oxford OX1 5AB.

5.4 For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

5.5 Hilltop shall only be liable for any loss of damaged suffered by you which is a reasonably foreseeable consequence of a breach of this Agreement.

5.6 For the avoidance of doubt Hilltop have absolute discretion as to the medications and treatments provided under the terms of this agreement.

5.7 Your Plan is not transferrable to another pet or another veterinary practice.

5.8 Where you have provided us with an email address, you agree to accept service of correspondence by email to that address. If you require correspondence to be sent by post then please notify Hilltop of your preference by writing to it at the address above.

5.9 This agreement is governed by the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction over any claim or dispute arising under this agreement.

6 Right of Early Repayment

You are entitled to pay the sums due under this Agreement early. If you wish to make early repayment please contact Hilltop to make arrangements to pay the balance of the payments due under this Agreement. In the event of early repayment you will remain entitled to access the Services and benefits listed above until expiry of the Agreement.

7. Your Right to Complain

In the event of dispute you are entitled to complain about this Agreement to the Financial Ombudsman Service. Details can be found at www.financial-ombudsman.org.uk.

8. Data Protection

8.1 Hilltop, as administrators of the PAW and VIP Plans, take your privacy very seriously and take great care to comply with its obligations under the Data Protection Act 1998 and to protect your personal information including any financial details that you provide. Hilltop will use your personal information to administer the PAW/VIP Plan. It may need to disclose or share your personal information with regulatory authorities for the purpose of fraud preventions and/or to comply with any legal or regulatory requirement.

8.2 If you have any questions about the way Hilltop uses your personal information you should write to the Data Protection Officer, Hilltop Veterinary Centre, The Barn, Hinksey Heights, Oxford OX1 5AB.

8.3 From time to time Hilltop may wish to use the details you have provided to advise you of associated products important to your animal’s welfare and of potential interest as a pet owner. If you do not wish to be informed of these please tick the direct marketing box on the Registration Form or notify Hilltop of your preference by writing to it at the address above.

9. CANCELLATION

9.1 You are entitled to withdraw from this Agreement within 14 days of the start date as detailed on the registration form without having to provide any reason.

9.2 You may exercise your right of withdrawal by giving us either written or oral notice. To give notice of your intention to withdraw from this Agreement please fill in the Cancellation Form overleaf and send it to Hilltop, telephone 01865 736060 or email info@hilltop.co.uk

9.3 Please note that if you have already used any of the services financed under this Agreement prior to withdrawing from it, you will have 30 days from the date upon which you give notice of withdrawal to pay the Cash Price (as stated on our website) of the service(s) which you have used and in accordance with clause 4.5 above.

PAW/VIP PLAN CANCELLATION FORM

To: Hilltop Veterinary Centre, The Barn, Hinksey Heights, Oxford OX1 5AB

I hereby give notice that I cancel my PAW/VIP (delete as appropriate) Plan Membership

Name of consumer

Address of consumer

Contact telephone and email

Name of pet(s) cancelling for

Date